Login as a WHOLESALER for Volume Pricing and Discounted Rates
Alkaline
PEPTIDES

Refund policy

RETAIL ITEM(S) RETURN POLICY

You can return your unopened merchandise to our warehouse up to 30 days from the purchase date. We do not accept opened or used products nor partially or fully refund opened or used products.

You must first receive a Return Authorization Number from Customer Service by contacting us.

Items returned without a completed Return Authorization Number will not be refunded, nor will it be re-shipped to you.

Shipping charges are not refundable. The cost of shipping returned products to our Warehouse and re-ordering a replacement item is the customer's responsibility.

There is a minimum 25% restocking fee for change-of-mind purchases.

SALE ITEM(S) RETURN POLICY

Please note any sale items purchased are FINAL sale. There will be no returns or exchanges on these items.

DEFECTIVE ITEM(S) RETURN POLICY

If the item(s) you ordered is defective or shipped incorrectly, please contact us within 48 hours of receiving the parcel with your order number, name, address, and telephone number — we will require a photo and any details in order to review your claim.

HOW TO RETURN YOUR ITEM(S)

Requesting a Return

To initiate a return, please log in to your profile and select the product you wish to return. Once your return request is accepted by us, you will be provided with a return label.

Packing Your Return

Please pack the item(s) safely and securely in the original product packaging, if available. Ensure all paperwork, tags, parts, and accessories are included. It's crucial that all items are returned in good condition to ensure credit.

Shipping Instructions

Before sending your return shipment, remove any and all labels from the outside of the shipping box/package. Keep the Return Tracking Number for your return package to monitor its delivery status.

Refund Process

You can expect a refund in the same form of payment originally used for the purchase within 30 days of us receiving the returned order. Please note that while we process your credit immediately upon receipt of the returned product, refunds may take up to one billing cycle to appear on your credit card statement.

Important Notes

  • Shipping charges and sales tax on shipping are not refundable.
  • You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.